# What is Orders App?

Orders App helps you manage your e-commerce orders from social media chats. If
you sell on WhatsApp or Instagram, it connects to your account and automatically
turns your chat orders into a clean, organized dashboard.



You keep selling the way you always have. We handle the order management part
for you.


WHAT PROBLEM DOES IT SOLVE?

Running a business through WhatsApp and Instagram chats can get messy fast.
Dozens of messages come in at once, orders get buried, and you end up
copy-pasting customer names, addresses, and product details into spreadsheets or
notebooks by hand.



Orders App removes that manual work. Instead of tracking everything yourself,
your orders are captured and organized automatically, so nothing slips through
the cracks.


HOW IT WORKS

When a customer sends you order details in a chat, Orders App reads the message
and pulls out the important parts: the product, the quantity, the customer's
name, and the delivery address.



That order then appears in your dashboard, ready for you to act on. From there
you can print the shipping address, share a tracking link with your customer,
and keep an eye on the order's status, all in one place.




WHAT YOU CAN DO WITH IT

Feature

What it does

Channel integration

 

Connect your WhatsApp Business and Instagram accounts.

 

Order extraction

 

Automatically pulls order details out of your chat messages.

 

Order dashboard

 

Shows all your orders in one view, with their status (New, Pending, Shipped,
Delivered or Cancelled).

 

Payment detection

 

Reads payment screenshots sent in the chat, marks the order as Paid and saves
the payment details.

 

Labels

 

Group orders your way with labels, like VIP or Follow Up.

 

Notes and activity

 

Add notes to an order and see every change made to it.

 

Store URL

 

Share a simple order form so customers can place orders themselves.

 

Print address and invoice

 

Print the shipping address or an invoice for any order.

 

Tracking links

 

Share delivery tracking with customers from inside the app.

 

Team access

 

Add team members and choose which orders and details each person can see.

 

Google Sheets

 

Keep a live copy of your orders in Google Sheets.

 

Multiple stores

 

Run more than one store and switch between them.

 


WHO IT'S FOR

Orders App is built for local sellers and small businesses who sell physical
products through WhatsApp or Instagram. Whether you handle a few orders a week
or a few hundred, it's made to fit the way you already work.



It's not trying to replace your chats with a website or checkout flow. Your
customers want to chat and order, so you keep doing exactly that. We just make
it less painful behind the scenes.



Note



If you have any questions, please reach out to us
[https://chat.help.center/ordersapp]. We're happy to help. 😇

Was this article helpful?
👍👎