# I could not connect with WhatsApp

Having trouble connecting your WhatsApp Business account to Orders App? Here are
the most common issues and how to fix them. For the full setup steps, see How to
connect your WhatsApp Business account?
[https://orders.app/help/article/1017-how-to-connect-your-whatsapp-business-account]


YOUR NUMBER IS SHOWN AS INELIGIBLE

During setup, Meta may show your WhatsApp number as ineligible. This usually
means the number is already connected to another business platform. A WhatsApp
number can only be connected to one platform at a time.



To check where your number is connected and disconnect it from the WhatsApp
Business app, follow the steps in Why is my WhatsApp number shown as ineligible?
[https://orders.app/help/article/1029-why-is-my-whatsapp-number-shown-as-ineligible]


ERROR WHILE PAIRING CLOUD API

This may occur if your phone number is already used with another WhatsApp API
provider. To fix it, remove the number from that provider's business portfolio:

 1. Go to Meta Business settings > WhatsApp accounts
    [https://business.facebook.com/latest/settings/whatsapp_account/] and log in
    with your Facebook account.

 2. Find the WhatsApp account that uses this number.

 3. Click Remove from business portfolio.

 4. Return to Orders App and try connecting again.

Note



Removing the number from the other provider means you can no longer use it
there. Only do this when you're ready to move the number to Orders App.

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